Terms of Service

By accessing or using Tick Up (“the Service”), operated by Tick Up Inc. (“we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Tick Up is a cloud-based recruitment management platform designed for startups and small-to-medium enterprises. The Service includes candidate tracking, job posting management, career page building, email campaigns, AI-powered CV parsing and job-candidate matching, and related recruitment workflow tools.

The Service is provided via tickup.vn and associated subdomains.

To use the Service, you must create an account by providing accurate and complete information. You may register using an email address and password, or through Google OAuth single sign-on.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

If you choose to sign in using Google OAuth, you authorize us to access your basic profile information (name, email address, and profile picture) as provided by Google. We use this information solely to create and authenticate your Tick Up account.

If you connect additional Google services (such as Google Calendar), we will only access the specific data scopes you explicitly authorize. You may revoke access at any time through your Google Account permissions.

Your use of Google services through Tick Up is also subject to Google's Terms of Service.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other users' accounts or data
• Scrape, crawl, or use automated means to access the Service without permission
• Use the Service to send unsolicited bulk communications (spam)
• Interfere with or disrupt the Service or its infrastructure
• Circumvent any security measures or access controls
• Impersonate another person or entity
• Use candidate data for purposes other than legitimate recruitment activities

6.1 Ownership

You retain all ownership rights to the data and content you upload to the Service, including candidate information, job descriptions, company page content, and uploaded files. Tick Up does not claim ownership of your content.

6.2 License to Tick Up

By uploading content, you grant us a limited, non-exclusive license to host, store, process, and display your content solely for the purpose of providing the Service to you. This license terminates when you delete the content or close your account.

6.3 Data Isolation

The Service uses a multi-tenant architecture with strict data isolation. Your organization's data is logically separated from all other organizations and cannot be accessed by other tenants.

6.4 AI Processing

The Service uses AI features (CV parsing, job-candidate matching, scoring) to assist your recruitment workflow. Your data is not used to train external AI/ML models. AI-generated suggestions are advisory — final hiring decisions remain yours.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.

The Service, including its design, code, logos, and documentation, is owned by Tick Up Inc. and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, branding, or proprietary materials except as necessary to use the Service.

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will make reasonable efforts to notify you of significant changes.

You may stop using the Service and close your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service.

Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to export it, after which it may be permanently deleted.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

AI-powered features (CV parsing, matching scores, suggestions) are provided as assistive tools and may not always be accurate. You should not rely solely on automated outputs for hiring decisions.

To the maximum extent permitted by law, Tick Up Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising from your use of the Service.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless Tick Up Inc. and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through the competent courts of Ho Chi Minh City, Vietnam.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated Terms. For material changes, we will make reasonable efforts to notify you via email or in-app notification.

If you have questions about these Terms of Service, please contact us: